Customer Agreement

Relationship between Client and Coach

As the Client's Certified Life Coach, Severine Provenzano, doing business as New Horizons Coaching, (Hereby referred to as Coach) will partner with the Client on a journey of discovery, self-exploration, accountability and follow through. The Coach's job is to help discover, create a plan, and reach certain goals in the Client's life. The Coach will help the Client discover within Themselves the beliefs, or issues that are blocking the Client from moving forward in achieving these set goals.
The Coach operates from a particular coaching model, but it is the responsibility of the Client to follow through with implementing the plan set forth between Coach and Client.

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Terms of Service

Achieving the results desired and expected by the Client and Coach normally takes time. In order for the coaching to be most effective and to allow time for changes and results to occur in the client's life, the Client will commit to a period of 3 months.
Either party may terminate the coaching relationship at any time after agreeing to have a final session before concluding the relationship and settling financially any outstanding fees. The Coach agrees to refund any unused pre-paid fees.

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Scheduled sessions

Regular coaching sessions will be delivered by meeting at a specific time and place agreed upon by the Coach and the Client. Coaching sessions last 60 minutes. Additional coaching packages are available upon request. Clients will receive an email and/or text appointment reminder the day before the scheduled session.

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Fees and payment due

Payment is due at the time of purchase.

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Confidentiality

Clients' identity, relationship and content of the sessions are strictly confidential. Exceptions include:

• suspected abuse of child, individual or elder

• intent to harm oneself or others

• violation of the law such as serious bodily harm or property damage to others

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Recording

Certified Life Coaches' skills are regularly evaluated and mentored by other accredited professional coaches. On such occasion, coaching sessions may be recorded. Sessions will not be recorded without the Client expressed agreement and consent and Client's identity will always remain confidential. 

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Liability

Clients agree and understand that New Horizons Coaching and all its employees are not medical or psychological professionals. They are not a substitute for psychotherapy or medical practice.
If a situation arises where medical or psychological intervention is needed, New Horizons Coaching is ethically and legally bound to refer the clients to a mental health or medical professional.

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Referrals

Situations may arise wherein coaching sessions with the Coach do not meet the appropriate level of coaching needed that is outside of New Horizons Coaching scope of practice. The Coach will then provide referrals for other practices that would be more appropriate for the Client's needs.​